Human Resource Development Centre IMSciences

Exceptional customer service is not merely about responding to complaints—it is about building trust, strengthening relationships, and creating positive experiences that leave a lasting impact.

HRDC–IMSciences is pleased to feature Mr. Mohsin Lodhi as the lead trainer for the Customer Service & Complaint Handling Training under the Capacity Building Training Sessions for PESCO Staff.

A distinguished Certified Corporate Trainer, Executive Development Coach, Leadership Consultant, and Master Trainer, Mohsin Lodhi brings over 15 years of experience in leadership development, executive education, coaching, and organizational transformation.

Throughout his professional career, he has trained and coached more than 30,000 executives, officers, managers, and professionals from public sector organizations, military institutions, educational organizations, corporate enterprises, and development sector institutions across Pakistan.

His international professional credentials include executive and leadership development certifications from:

• Harvard Business School Online
• Stanford University, USA
• INSEAD
• Franklin Covey, USA
• IFC – World Bank Group
• Kotter Training, USA
• Toastmasters International
• ISEI, USA
• Zen Leadership Inc.
• Asian Institute of Technology (AIT), Thailand

The training focuses on strengthening participants' competencies in:

✔ Customer Service Excellence
✔ Complaint Handling & Resolution
✔ Communication & Influence
✔ Emotional Intelligence
✔ Service Recovery
✔ Customer Relationship Management

Through practical learning, real-world case studies, and globally recognized frameworks, participants are equipped with the knowledge and skills required to enhance customer satisfaction, resolve complaints effectively, and contribute to a culture of service excellence.

"Great service is not just about solving problems; it is about creating trust, building relationships, and delivering experiences that people remember."

The Project Management Capacity Building Program for PESCO staff concluded successfully with a closing ceremony marking five days of learning, collaboration, and professional growth. We thank the trainers, participants, and all stakeholders for their valuable contributions to making this initiative a success.

Day 5 marked the successful completion of the Project Management Capacity Building Program for PESCO staff, led by Dr. Awais Adnan. The final session reinforced key concepts in project management, innovation, and technology-enabled decision-making, while providing participants with practical exposure to contemporary project management software and hands-on approaches that enhance project delivery and organizational effectiveness. The program concluded on a high note, reflecting a shared commitment to continuous learning, professional growth, and excellence in project management.

Harnessing technology, innovation, and analytical thinking for effective project delivery.

HRDC–IMSciences is pleased to feature Dr. Awais Adnan as a distinguished trainer for the Capacity Building Training Sessions for PESCO Staff – Project Management Training Program.

With over 25 years of academic, research, and leadership experience, Dr. Adnan brings a unique blend of expertise in Project Management, Artificial Intelligence, Machine Learning, Computer Vision, Data Science, and Digital Innovation. His extensive contributions to research, teaching, and technology-driven problem-solving provide participants with valuable insights into managing projects in an increasingly digital and data-driven world.

25+ Years of Academic & Research Excellence
70+ Peer-Reviewed Publications
110+ MS & Undergraduate Theses Supervised
Expert in AI, Machine Learning, Computer Vision & Data Science

Through this initiative, PESCO staff are gaining practical knowledge, strategic perspectives, and modern project management tools that will contribute to improved organizational performance and service delivery.

"Effective project management combines strategic thinking, innovation, and the intelligent use of technology to deliver sustainable results."

Day 4 of the Project Management Capacity Building Program for PESCO staff continued to build momentum through interactive learning, practical exercises, and insightful discussions led by Mr. Waqar Ahmad. Participants further strengthened their project management capabilities while exploring approaches that support effective project ex*****on and sustainable development outcomes.

Day 3 of the Project Management Capacity Building Program for PESCO staff focused on practical learning, knowledge sharing, and collaborative discussions led by Mr. Waqar Ahmad. Participants continued to strengthen their project management skills and enhance their capacity to deliver effective development outcomes through hands-on exercises and the practical application of project management tools and techniques.

Transforming ideas into impactful development outcomes requires vision, expertise, and leadership.

HRDC–IMSciences is proud to feature Mr. Waqar Ahmad, Professor of Practice and Head of the Planning & Development Wing at IMSciences, as a distinguished trainer for the Capacity Building Training Sessions for PESCO Staff.

With more than 31 years of experience in development planning, over 2,500 projects appraised, and 3,000+ hours of professional training delivered, Mr. Waqar Ahmad brings a wealth of national and international expertise in project planning, project management, monitoring & evaluation, public sector development, and institutional capacity building.

His extensive experience with government institutions, international development organizations, academia, and capacity-building initiatives continues to contribute towards strengthening institutions and promoting sustainable development.

Building capacity, strengthening institutions, and delivering sustainable development outcomes.

Learning, collaboration, and practical insights continued on Day 2 of the Project Management Capacity Building Program for PESCO staff. Led by Prof. Dr. Saleem Gul, the training provided participants with valuable opportunities to engage in discussions, exchange experiences, and deepen their understanding of effective project management practices.