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The Blackbird Academy
The Blackbird Academy
2806 Azalea Place

The all-in-one client management software trusted by 20,000+ small business owners to kill the clutter and give you back your time. How cool is that?

17hats was created out of a passion to help other entrepreneurs streamline their businesses. We are passionate about everything business related, and always looking to find ways to help you become more productive. When we built 17hats, we knew we wanted it be more than a bunch of different features. It’s a system where everything works together to organize your business; so you know what to do, wh

06/12/2026

June’s issue of The Journey is packed with practical 17hats tips to help you manage cash flow, invoicing, bookkeeping, and client payments with more confidence.

Learn how to use Payment Schedules, Bookkeeping Reports, Aged Receivables, Upcoming Receivables, Product Sales, and Client Sales reports to better understand your business finances.

Featured article: Everybody Wins With Payment Schedules.

Discover how payment schedules can help clients say yes to larger invoices while creating more predictable cash flow for your business.

If you want to get paid faster, improve financial visibility, and make smarter business decisions with 17hats, this issue is for you.

06/10/2026

June’s issue of The Journey is out, and we’re diving into a topic that comes up all the time with small business owners: understanding your numbers.

Inside, we’re sharing practical insights on pricing, cash flow, payment schedules, bookkeeping reports, money mindset, and a few of the common processes that quietly drain time and money.

The goal isn’t to make you a finance expert. It’s to help you feel more confident making decisions in your business.

If you’d like a copy of the June issue, comment JUNE and we’ll send it your way.

05/29/2026

Every project in 17hats has a built-in Notes tab, so you can keep client details right where you need them.

In this tutorial, we’ll show you how to manually add and format a note inside a project, and how 17hats automatically logs the time and date for each entry.

05/16/2026

Need some quick tips for onboarding your clients? Check out May’s issue of The Journey - page 6.

This month’s issue is packed with business education and 17hats tips. Grab the link in our bio. 💚

05/12/2026

Manually updating project details is one of those small tasks that adds up fast, and it leaves room for error. 🙅‍♂️

In this tutorial, we’ll show you how to add the Project Details question type to any 17hats questionnaire so that when a client fills it out, their answers automatically update the date, time, and location on the project, no extra clicks required.

Watch this video and more at 17hatsUniversity.com

05/10/2026

May’s issue of The Journey is LIVE! 🎉

This month, we’re talking all about communication that builds trust, sets expectations, reduces confusion, and helps clients feel guided from start to finish.

Inside the issue, you’ll find practical tips on:

💬 onboarding with clarity
📄 using contracts to set expectations
🔇 reducing communication “noise”
✉️ handling hard client emails
🚧 setting boundaries that build trust
📞 knowing when to pick up the phone
⚙️ using systems to communicate more consistently

Ready to read it?

Comment MAY and we’ll send the issue straight to your inbox.

04/23/2026

Another April tutorial — How to add images to your products and services in 17hats.

Watch this video and bookmark 17hatsUniversity.com to see new tutorials every month.

04/22/2026

Getting great reviews should not feel random or uncomfortable.

In the April issue of The Journey, we’re talking about how to create a simple review process that works behind the scenes, helps protect your reputation, and makes it easy for your happiest clients to share the love. Oh yeah, and it’s all built into your 17hats Workflows.

Turn to page 18 for the full article. ✨

04/20/2026

💡Monday Tip: How to test automations & templates before making them live to leads and clients. 🔑 The key is to use a different email address than the one tied to your 17hats account.

Whether you’re a new 17hats member or setting up one of our brand new features, it’s always a good idea to test your client experience.

Watch all our quick tutorials on 17hatsUniversity.com

04/17/2026

Wise words from here on why referral marketing is the top way to grow your small business.

If you didn’t know, marketing is April’s theme for The Journey and there is an article just for you on the blog to show you how you can use automation in 17hats to ask for reviews from your best clients. Every review counts for small business owners!
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Location

Nashville

Website

Address

Nashville, TN
37201-37250

Opening Hours

Monday 7am - 4pm
Tuesday 7am - 4pm
Wednesday 7am - 4pm
Thursday 7am - 4pm
Friday 7am - 4pm