19/02/2024
Your client experience begins way before the client signs your contract.
You have probably heard this before but have not received much clarity around when the client experience DOES begin, and how this impacts your business as a whole, so let’s break it down.
Your client experience begins with your first point of contact with the client.
This can be through a conversation, through your Instagram content, or even simply through the first time they inquire about your services.
This means having a very intentional approach to
* how we connect,
* the systems we have in place to respond to inquiries,
* and our overall presence
needs to reflect a cohesive feel that builds trust and ease.
👉Note that this is all BEFORE even working together.
This intention needs to filter through into how you sign on the client which could look like an effortless contract signing process and a clear way to make communication effortless.
From there, you want to ensure you set expectations and deadlines for deliverables in place so that you are working towards the same goals.
The KEY is to clearly communicate your process and how it all works.
Once you finish the project with the client, you want to ensure there is an offboarding process that allows the client to feel like a priority.
You want to set that client up for success to know how to truly utilize the work you did together.
This intention builds client retention and makes your past clients want to refer you to their people because they not only see the value in the work you do, but they see the value in how you do the work and the ease you bring them within their business.
If you’re not sure where to start when it comes to creating an unforgettable client experience, I’d love to chat about how we can simplify your process of creating an incredible client experience from start to finish.
DM me with any questions .entrepreneur or head to link in my bio to find out how we can work together. 💜
21/11/2023
🚨 Productivity hacks that you NEED to know 🚨
Is this you?
Do you often move things to the next day?
Grow tired and take lots of breaks?
Procrastinate until the last minute, or even worse - you don’t do it at all?
Productivity is truly an art! It takes practice but once you figure out what works best for you and your work, you’ll be unstoppable!
Here are some of my most favorite tips to push me to where I need to go... especially if I am feeling jet lagged
✅25 - 5 - 25. (This is called the Pomodoro method) When doing a task, give yourself breaks to put ease on your mind. Work for 25 minutes, break for 5 and repeat. This makes you feel way more at ease to know that a break is coming soon.
✅Eat the frog. Get those big, priority tasks out of the way first thing. Once you get it done, you will feel accomplished and in flow. The little tasks will come much easier and before you know it - BAM! You’re done.
✅Reward yourself! After you’ve completed a task that you’ve been dreading, set up a mini reward for yourself. Maybe it’s a yummy snack or talk to someone you love on the phone. Having something to look forward to when you’re done pushes you through it.
✅Write a To-Do list and cross it off! There’s nothing better than crossing off tasks from your list. Seeing those tasks turn into accomplishments does wonders for the brain.
These are never a one size fits all thing. I can't say that one of these works for me 100% of the time every time.... which is why I collect new hacks anytime I can.
🌟Do you have a hack of your own? Drop it below! 👇
18/11/2023
This was the moment that I understood the term "dream team".
It's a term thrown around A LOT in this space with descriptions that just don't resonate with me... (probably because the reasons why I build a team is not for the same reasons most business coaches tell you to👀)
So when I took a step back and realized the significance of this moment, it was a real 💡
Here it goes⤵️
❇️The Background:
This is a 4 person team that runs one of my ecom stores. No one is in the same country or timezone. We are 100% remote.
❇️The Moment:
Someone on my team is a new dad with a baby that has been in and out of the hospital. He asked for a mental health day to process some of the decisions they have to make.
Typically this gets dropped privately but this request was dropped straight into our group channel. And I am so happy because he got to feel the team as a collective unit say: we got you. We care about you. Thank you for asking for help.
Before I even saw the message, the team had a Slack Huddle and divided up the tasks not only for today but the rest of the week. Everything on his timeline was reassigned to a different team member.
Now let's circle back lol... THE WEEK. They knew by the time I would see this his mental health day would be nearly over. They also knew, based on how I have treated each of them in different life situations, that a single day off would not suffice.
❇️Why It Matters:
As a leader, it's important for the members of the team to anticipate my response to things. The more they can anticipate a response, the more autonomy they receive to actually do the work.
I know this is important to them because 1) I asked what was important for their success here. and 2) they have shown me this is important time and time again.
I have been on a lot of teams and I have built a lot of teams.
My favorite quality of team members➡️ empathy.
Empathy trickles down from the top and shapes the intangible part of a team that makes it feel DREAMY.
[Save This] for the next time you hire 🥰
10/11/2023
Why everyone makes such a big deal about hitting $5k months⬇️
I was talking with clients inside of the Legacy program and we went into how often we see marketing for "hitting $5k months", and when I told them that I just didn't 'get' the pull for highlighting an income goal as a reason to join... we had a really deep convo unveiling its significance as an entrepreneur.
SOOOO🥁
Why $5k?! And why does everyone want to get there? Sure, earning that much from your business every month sounds great, but you don't feel driven by the number itself without having a strong "why" behind it.
Let's break it down
💸Could signal the time to transition
Earning $5k per month consistently can signal to some people that they have the ability to leave their day job or 9-5. This is a HUGE deal and such an exciting milestone to shoot for.
💸It's working!!
This can show that your people are loving (and paying for!) what you have to offer. Sometimes it takes business owners a little while to find their offer "sweet spot", and this money milestone shows that whatever you're doing is working!
💸Comparable to a 9-5
On average, not in every case, but overall, $5k is approximately what someone might make from their 9-5 job. By hitting this in their own business, it may give someone a sense of security, knowing that they will have enough to support themselves, just on their business alone.
No matter what your ultimate income goal is, hitting $5k is such a huge deal!👏
Your "why" for hitting it may be different than the next person, but your goal will be much more attainable if you DO figure out your own reasons for doing it!🤪
Was this helpful? Let me know what your "why" is in the comments! 🗯
