Tender.Services

We’re exploring a possible Spring 2027 T.E.N.D.E.R. event and would love your honest input before we go any further.

The general theme would be the infant and family journey from birth to home, with a focus on thoughtful, practical, relationship-based care.

Nothing is finalized at this stage. This short survey is simply helping us understand what would make something like this worth attending.

If you work in neonatal, perinatal, maternal-child, follow-up, or family-centred infant care, we’d really value your feedback.

Survey link: https://www.surveymonkey.com/r/BV68HL9

Please feel free to share with colleagues.

If we know what helps babies and families, why is it sometimes so hard to make those practices stick?
The answer is rarely a lack of caring.
More often, it's competing priorities, workflow challenges, staff turnover, limited reinforcement, and systems that were never designed to support the change in the first place.
Education matters.
Champions matter.
But meaningful, lasting change requires more than knowledge alone.
It requires support, practice, leadership, coaching, and implementation.
At T.E.N.D.E.R., we believe trauma-informed developmental care should not depend on one passionate individual or one exceptional shift. It should be embedded into the culture of care.
Because babies deserve consistency.
Families deserve consistency.
Healthcare professionals deserve systems that help them succeed.
Education starts change.
Implementation sustains it.
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Si nous savons ce qui aide les bébés et les familles, pourquoi est-il parfois si difficile d'intégrer durablement ces pratiques?
La réponse n'est généralement pas un manque d'engagement.
Il s'agit plutôt de priorités concurrentes, de défis liés au flux de travail, au roulement du personnel, au manque de renforcement et de systèmes qui n'ont jamais été conçus pour soutenir le changement.
La formation est importante.
Les champions sont importants.
Mais un changement durable exige davantage que des connaissances.
Il exige du soutien, de la pratique, du leadership, du coaching et de l'implantation.
Chez T.E.N.D.E.R., nous croyons que les soins du développement axés sur la prévention du traumatisme ne devraient pas dépendre d'une seule personne ou d'un seul quart de travail. Ils devraient faire partie intégrante de la culture des soins.
Parce que les bébés méritent de la constance.
Les familles méritent de la constance.
Les professionnels méritent des systèmes qui les soutiennent.
La formation amorce le changement.
L'implantation le fait durer.

Trauma-informed developmental care means different things to different people.
For some, it changed how they touch, position, or pace care.
For others, it changed how they think about stress, sleep, pain, regulation, or the parent-infant relationship.
Sometimes the biggest shift is not learning something new.
It's seeing something familiar in a completely different way.
As we continue to grow this community, we'd love to hear from you.
💚 How has trauma-informed developmental care changed the way you care?
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Les soins du développement axés sur la prévention du traumatisme signifient différentes choses pour différentes personnes.
Pour certains, ils ont transformé la façon de toucher, de positionner ou de rythmer les soins.
Pour d'autres, ils ont changé leur compréhension du stress, du sommeil, de la douleur, de la régulation ou de la relation parent-enfant.
Parfois, le plus grand changement n'est pas d'apprendre quelque chose de nouveau.
C'est de voir quelque chose de familier sous un angle complètement différent.
💚 Comment les soins du développement axés sur la prévention du traumatisme ont-ils changé votre façon de soigner?

A new article in Infant Mental Health Journal offers an important reminder:

Infants can show signs of post-traumatic stress long before they have words to tell us what they experienced.

While this study was not NICU-specific, its message is deeply relevant to infant care: early medical trauma, cumulative stress, separation, and caregiver distress can matter — and caregiving context matters too.

For those of us working in neonatal and perinatal care, this reinforces why trauma-informed developmental care cannot be seen as “extra.”

The infant’s experience matters.
The family’s experience matters.
The caregiving relationship matters.

Responsive, attuned, developmentally supportive care helps create safety where the nervous system is still learning what safety feels like.

This is the work.

https://onlinelibrary.wiley.com/doi/epdf/10.1002/imhj.70015

Sometimes people hear about T.E.N.D.E.R. and think of education.
Education is part of what we do.
It is not the whole of what we do.
Our work is about helping healthcare teams move from awareness to action, and from concept to culture.
We help teams learn.
We help teams put knowledge into practice.
We help teams sustain change.
Through education, coaching, implementation support, and consulting, we work alongside organizations to build trauma-informed developmental care that can be sustained long after a workshop ends.
Because insight alone does not change culture.
—
Parfois, lorsque les gens entendent parler de T.E.N.D.E.R., ils pensent d'abord à la formation.
La formation fait partie de ce que nous faisons.
Mais ce n'est qu'une partie de notre travail.
Nous aidons les équipes à passer de la compréhension à l'action, puis du concept à la culture.
Nous aidons les équipes à apprendre.
Nous aidons les équipes à appliquer leurs connaissances dans leur pratique clinique.
Nous aidons les équipes à soutenir et transformer leurs pratiques.
Grâce à la formation, au coaching, au soutien à l'implantation et à la consultation, nous accompagnons les organisations dans l'intégration durable des soins du développement axés sur la prévention du traumatisme.
Parce que la compréhension seule ne transforme pas une culture.

We are honoured to be presenting at GOLD Neonatal 2026 this summer.

Our presentation explores how light, sound, sensory experiences, pacing, and relational care influence stress, regulation, healing, and neurodevelopment in the NICU.

Join us June 15, 2026 at 1300 EST

https://www.goldneonatal.com/

At T.E.N.D.E.R., we often speak about trauma-informed care as something lived, embodied, and relational.

That is part of why this feels meaningful to share.

Our own Chantel Morin has been quietly working on a memoir that reflects the lived experience beneath so much of the trauma-informed lens she brings to this work.

Trauma-Informed Me: Finding My Light

A deeply personal story of prematurity, loss, caregiving, survival, motherhood, nursing, and becoming.

It is still in progress, but it is becoming real.
And that feels worth sharing.

Aujourd’hui, Isabelle Milette anime notre Programme de formation en soins du développement (P.F.S.D.©) en français, portant sur les soins du développement axés sur la prévention du traumatisme, la neuroprotection, la co-régulation et les soins néonataux centrés sur la famille.

Fondée sur les lignes directrices canadiennes et internationales actuelles, cette formation aide les professionnels de la santé à mieux comprendre le stress, la régulation, le soutien au développement et les soins relationnels auprès des bébés prématurés et vulnérables ainsi que leurs familles.

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Today, Isabelle Milette is leading our French Professional Training Program in Developmental Care (P.F.S.D.©), focused on trauma-informed developmental care, neuroprotection, co-regulation, and family-centered neonatal practice.

Grounded in current Canadian and international guidelines, this program helps healthcare professionals better understand stress, regulation, developmental support, and relational care for premature and medically fragile infants and their families.