The Chartered Institute Of Customer Relationship Management

EID MUBARAK FROM CICRM, NIGERIA 🌙

The Governing Council and Management of the Chartered Institute of Customer Relationship Management (CICRM), Nigeria warmly felicitate with all our esteemed members, associates, partners, and the Muslim faithful on the joyous celebration of Eid.

May this festive season bring peace, happiness, prosperity, and countless blessings to you and your loved ones. As we celebrate the values of love, sacrifice, patience, and unity, may we continue to strengthen meaningful relationships and promote excellence in customer service and relationship management.

Thank you for being a valued part of the CICRM family and for your commitment to professional growth and service excellence.

✨ Wishing you a joyful, peaceful, and memorable Eid celebration.
Eid Mubarak! ✨

As we begin a new week, this is a reminder to stay focused and intentional in all your customer interactions.

Every conversation, every response, and every experience you create matters.

At CICRM, we believe that strong relationships are the foundation of business success — and this week is another opportunity to build them right.

Wishing you all a productive and impactful week ahead.

Advance your career in Customer Service, Customer Experience, and Relationship Management with our flexible self-paced professional training programme.

Study at your convenience from anywhere in Nigeria while earning recognized professional certifications through CICRM.

✔ 100% Online
✔ Self-Paced Learning
✔ Flexible for Working Professionals
✔ Professional Certification
✔ Installment Payment Available

Training Begins: May 16th, 2026

Limited enrollment currently ongoing.

YOUR CUSTOMER SERVICE EXPERIENCE DESERVES PROFESSIONAL RECOGNITION
https://cicrmglobal.com/membership/

The Chartered Institute of Customer Relationship Management is now accepting applications for the 2026 Direct Membership Induction.

This professional membership pathway is designed for experienced professionals in:

✔ Customer Service
✔ Customer Relationship Management
✔ Client Service
✔ Customer Experience (CX)
✔ Sales & Marketing
✔ Business Development
✔ Front Desk Operations
✔ Call Centre Operations
✔ Public Relations & Support Services

Membership Categories:
✅ Associate Member
✅ Full Member
✅ Fellow Member
✅ Doctoral Fellow

Professional membership is based on:
• Qualification
• Work Experience
• Professional Profile

No classroom training required.

Successful applicants will receive:
✔ Professional Membership Recognition
✔ Chartered Certification
✔ Industry Credibility
✔ Executive Networking Opportunities
✔ Professional Designation

📍 Physical & Online Induction Available

📩 Submit your CV for Membership Assessment today.

Become a Certified Customer Relationship Professional

The Chartered Institute of Customer Relationship Management (CICRM) is now accepting registrations for the April 2026 cohort of its 3-in-1 Professional Certification Programme.

📅 Start Date: 25th April 2026
⏳ Duration: 7 Weeks
🎓 Mode: Physical & Online
📍 Centres: Lagos | Abuja

What you’ll earn:
✔ Associate Membership (ACICRM)
✔ Postgraduate Diploma (PGD)
✔ Certified Customer Service Professional (CCSP)

Designed for professionals in customer service, sales, marketing, and individuals transitioning into CRM roles.

Send a message or comment “INTERESTED” to get full details.

CICRM Induction Ceremony 2026 – A Remarkable Milestone

We are proud to share highlights from the recently concluded CICRM Induction Ceremony held on April 11th, 2026.

It was a moment of celebration, recognition, and transformation as new members were formally inducted into the Chartered Institute of Customer Relationship Management (CICRM), Nigeria.

This milestone reflects a commitment to professional excellence, customer experience, and service leadership.

Congratulations to all our newly inducted members — your journey has just begun!

Registration is still ongoing for the next training batch.
Be part of the next success story.

Another Distinguished Speaker – CICRM Induction 2026

Continuing our lineup of exceptional speakers, we are pleased to introduce Ogundimu Toluwaleke Olakunle, Principal Consultant at TOMFLIMS Associates International Limited.

He will be joining us at the upcoming CICRM Induction Ceremony, bringing valuable insights and professional expertise to enrich the experience of our inductees.

📅 Saturday, 11th April 2026
🕙 10:00 AM
📍 Philjul Events Gallery, Lagos

We look forward to another impactful session as we prepare to welcome our newest members into the institute. 🎓✨

The Chartered Institute of Customer Relationship Management (CICRM), Nigeria, is pleased to announce Cromwell Biodun Oyindamola, Head Coach at Heartfelt CX & Heartfelt Love Strategy, as a Guest Speaker at the upcoming Induction Ceremony.

With her expertise in Customer Experience and Relationship Strategy, she brings a wealth of knowledge that will enrich and inspire our inductees.

📅 Date: Saturday, 11th April 2026
🕙 Time: 10:00 AM
📍 Venue: Philjul Events Gallery, Lagos

Join us for a remarkable induction experience as we welcome and empower the next generation of CRM professionals.

The Chartered Institute of Customer Relationship Management (CICRM), Nigeria, is honored to feature Olayemi Olufunke Thomas, a seasoned Customer Service Expert, as a speaker at the upcoming Induction Ceremony for New Members.

This session promises valuable insights into Customer Experience, Service Excellence, and Leadership in today’s dynamic business environment.

📅 Date: April 11th, 2026
🕙 Time: 10:00 AM
📍 Venue: Philjul Events Gallery, Lagos

Join us as we induct and empower the next generation of CRM professionals.