Public Consulting Group (PCG)

Journey mapping is a method of visually representing an individual’s path through systems of care. It documents key events, services, transitions, and decisions from initial contact through treatment and beyond. By consolidating information into a single, chronological visualization, it allows participants to clearly see how a case unfolds, highlighting critical gaps, inefficiencies, and turning points.

PCG’s new brief, co-authored by Kacie Schlegel, highlights how journey mapping has been applied to reveal service gaps and complexities in children’s behavioral health, generating creative solutions for improving youth and family experiences and outcomes. Learn more here:
https://bit.ly/4x0amnq

Modernizing Medicaid systems isn’t just about building better technology, it’s about building enterprise capabilities that make modernization sustainable over time. Standalone Support Services provide a clear path to do both by centralizing critical support functions, aligning efforts with CMS expectations, unlocking enhanced federal funding, and ultimately accelerating delivery across the entire Medicaid portfolio.

Explore how standalone Support Services APS are becoming the backbone of Medicaid modernization here: https://bit.ly/4vdaUot

This May more than 300 representatives from 100 Massachusetts school districts attended a My Career and Academic Plan (MyCAP) showcase that highlighted a student-centered, multi-year framework that helps learners connect their education to meaningful postsecondary pathways.

Through its partnership with the Massachusetts Department of Elementary and Secondary Education, PCG is supporting the statewide implementation of MyCAP, helping districts integrate structured, future-focused planning into everyday student experiences.

Learn more about the MyCAP framework: https://bit.ly/4uAg8JJ

Last week, PCG experts presented at the 2026 Southeast Conference on School Climate on an options-based decision-making approach to help non-security staff recognize risks, report concerns, and respond effectively during escalating situations and strategies to strengthen leadership, improve school climate, and advance student outcomes. Sessions presented educators, school administrators, and school-based mental health professionals with evidence-based solutions to create school environments where students can succeed.

Read more: https://bit.ly/4veqwZ1

When agencies need to move quickly, procurement can often become the biggest barrier.

PCG’s Sourcewell Master Services Agreement offers a faster, compliant path to accessing expert support and flexible procurement approaches. With and approaches, organizations can streamline projects, reduce complexity, and move from planning to ex*****on more efficiently.

Explore how your organization can simplify : https://bit.ly/49YcuCd

Children who interact with multiple systems, like child welfare, juvenile justice, and schools, often experience care that feels disjointed and difficult to navigate. Journey mapping offers a different lens, visually tracing a person’s experience across services, decisions, and transitions from initial contact through treatment and beyond.
PCG’s latest brief, co-authored by Kristen Gore, explores how journey mapping can uncover gaps and inspire more coordinated, effective support for youth and families. Read it here: https://publicconsultinggroup.com/insight/journey-mapping-in-childrens-behavioral-health/

As the school year comes to a close, we are reflecting on our partnership with the New Mexico Public Education Department to deliver statewide professional development focused on inclusive practices, culturally responsive instruction, and data-informed decision-making. In 2024, this partnership expanded through a multi-year collaboration with the Office of Special Education to develop instructional modules and provide in-person and virtual professional learning for educators and service providers, administrators, aspiring leaders, families, and caregivers.

To date, PCG has delivered more than 110 professional development sessions, and supported the state's annual Parent University, a no cost statewide family conference created to empower parents and caregivers of students with disabilities.

Read more about how PCG is supporting in New Mexico: https://bit.ly/4fEaWkn/

When child care fraud concerns arise, they often expose deeper challenges within complex, multi-layered systems that span state agencies, providers, and federal oversight.

PCG’s new brief, A Window of Opportunity on Child Care Fraud—If We Don’t Waste It, written by Dr. Allison Comport, explores how a recent national response to fraud allegations revealed both the vulnerabilities within current systems and the unique opportunity to modernize them. Read more: https://bit.ly/4fvbSYj

Children and youth with complex behavioral health needs often navigate fragmented systems that create delays and missed opportunities for support.

PCG's latest brief, co-authored by Sarah Sparks, explores how journey mapping can reveal service gaps and opportunities for improving youth and family outcomes in children’s behavioral health. Learn more: https://bit.ly/4x0amnq

During National Foster Care Month, PCG recognizes all those who work tirelessly to ensure all children have stability and care through innovative solutions.

Transitioning from congregate care to family-based services is crucial for enhancing outcomes for children in foster care. ICYMI, Jennifer MacBlane and Sarah Sparks discuss how states can take steps to improve their foster care systems and better serve all children in this brief: https://bit.ly/43iV1jV