Alorica Inc.

Every CX leader at CCW is asking the same question: how do we do more, perform better, and still make it feel effortless for the customer? We have some thoughts. Grab us on the floor or find us in Forum 122.

Alorica and crescendo.ai are partnering to bring AI-native CX to live interactions throughout the entire customer journey where human judgment, context, and seamless handoffs remain essential.

Together, we’re unifying AI and human expertise into one end-to-end system designed to reduce complexity and deliver measurable business outcomes.

Read the press release to learn more: https://lnkd.in/gXNnKScM and come chat with us at CCW Vegas in Alorica's meeting room (Forum 122) and at Crescendo's booth (1139).

Meet Chris Mathiasen. He started as an agent supporting the BFSI vertical and has spent more than 17 years taking on new challenges across operations, audit, risk management and compliance. Today, as Chief Compliance Officer, he leads Alorica's global compliance organization, helping ensure the governance, accountability and trust that power exceptional client experiences.

Along the way, Chris found more than career growth; he found a community that supports his passion for helping others. His work with Mustaches for Kids has inspired fellow Aloricans to rally behind the cause, raising more than $43,000 this year for local children's charities.

Authority Magazine interviewed Chief Information & Technology Officer Sean Hauver to gain his perspective on what it really takes to build AI that is safe, ethical, and accountable.

From governance frameworks to human oversight and data integrity, as AI continues to scale, leaders must move beyond experimentation and embed responsibility into every stage of development.

Read the full interview: https://www.alorica.com/news/detail/alorica-on-how-keeping-ai-safe

Today, Alorica celebrates 27 years of making lives better. What began as a vision to transform customer experiences has grown into a global team of more than 100,000 Aloricans across 16 countries, delivering exceptional experiences for many of the world's leading brands as .

We've built a reputation as a trusted CX partner, achieving #1 or #2 performance rankings for nearly 90% of our clients. But our success is not just about performance rankings. It's about the people who make them possible. Every innovation, every customer interaction and every business outcome is powered by the passion and expertise of our Aloricans.

Thank you for being part of this incredible journey.

We’re ecstatic about the early results we’re delivering in loan servicing through our partnership with Domu, a leading voice-AI platform. As the financial industry evolves, the future lies in applying automation where it creates the most value while enabling human agents to focus on the complex, high-trust conversations that matter most.

Together, we're deploying AI-powered virtual agents within Alorica Financial's SST platform to support borrower servicing around the clock while maintaining the compliance, governance and auditability required in regulated environments. In the first 30 days, the solution resolved nearly half of borrower inquiries without a live agent, maintained payment conversion performance comparable to human agents, and collected nearly $100,000 through AI-assisted payments.

By handling routine servicing interactions such as payments, balance inquiries and account access, AI expands availability and improves efficiency, allowing experienced teams to focus on the moments that require judgment, empathy and expertise.

Read the press release: https://www.alorica.com/news/detail/alorica-and-domu-ai-driven-loan-servicing

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