Crestcom - Lake Erie Leadership Development, LLC

Most companies think about customer experience at the front line. The ones that get it right think about it everywhere. A millwork and interiors firm in Toronto worked through Power Up The Customer Experience with subject matter expert Lisa Ford, and the numbers reflected it.

Real leaders. Real results.

https://crestcom.com/leadership-trainer/greg-logue/

80% of CEOs believe they're delivering a superior customer experience. Their customers largely disagree. That gap doesn't come from bad intentions. It comes from leaders who are disconnected from what's actually happening on the front line.

We recorded a webinar on exactly this. Watch it here: https://crestcom.com/leadership-trainer/greg-logue/

Speaking softly doesn't mean speaking without power. Dale Wilsher says the right data behind your words changes everything. Catch her full conversation on The Leadership Habit Podcast.

https://crestcom.com/blog/2026/06/05/stop-subtracting-yourself-to-fit-in-authentic-leadership-with-dale-wilsher/

Most leaders think the plan is clear. But by the time it reaches different teams, people often walk away with different understandings of what matters most. That leads to missed priorities, inconsistent decisions, and teams working toward different goals.

Many leadership problems start there. The Leadership Health Assessment helps identify gaps in communication, alignment, and accountability before they affect performance.

Take the assessment:

https://crestcom.com/leadership-trainer/greg-logue/

You do not need to change who you are to be a more effective leader. You just need to build on what you already have.

Executive coach Dale Wilsher joined Jenn DeWall on The Leadership Habit Podcast to talk about how you can grow your influence, strengthen your executive presence, and lead with more confidence without sacrificing what makes you great. If you are ready to stop shrinking and start expanding, this episode is for you.

https://crestcom.com/blog/2026/06/05/stop-subtracting-yourself-to-fit-in-authentic-leadership-with-dale-wilsher/

Most engagement strategies focus on employees. Gallup's latest data suggests organizations should start one level up. Manager engagement has dropped 9 points since 2022, and teams feel it.

We broke down what that means and what to do about it:

https://crestcom.com/blog/2026/05/28/managers-are-the-key-to-employee-engagement-in-the-workplace/

83% of employers say the workday has fundamentally shifted because of AI and flexible work. Most teams are figuring it out as they go. The leaders who will navigate this well are those who can communicate change clearly, manage uncertainty, and keep their people developing. That's not a technology problem. It's a leadership one.

Leadership development is how organizations prepare for this.

https://crestcom.com/leadership-trainer/greg-logue/

We keep asking why change efforts fail. Nick Montalbine's answer might surprise you. It's not resistance. It's exhaustion.

New episode of The Leadership Habit available now!

https://crestcom.com/blog/2026/05/22/managing-change-effectively-in-the-workplace-with-nick-montalbine/

Trust isn't soft. It directly affects how teams make decisions, follow through, and perform. A home solutions company in British Columbia worked through Trust: The Leadership Differentiator, featuring subject matter expert Sylvie di Giusto, and saw it reflected directly in their results.

Real leaders. Real results.

https://crestcom.com/leadership-trainer/greg-logue/